Borgata Online Casino Customer Service Phone Number

If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.

For all queries regarding the Borgata Free Casino then please contact our friendly customer services team at cs@borgatafreecasino.com. To help us with your question quickly, please quote your Username, Name and Email Address. Our helpful team with be back in contact with you as soon as possible.

FEDERAL PROHIBITIONS AND RESTRICTIONS REGARDING INTERNET GAMING

Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming.
Federal prohibitions and restrictions regarding internet gaming apply, specifically any limitations upon Internet gaming as set forth in 18 U U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the Division of Gaming Enforcement.

My Account

BorgataCasino.com meets the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.
But you can help us to further increase the safety of your account:

You are responsible for the safety of your personal computer and mobile device! Configure your auto-lock features to protect them from unauthorized use.
Please keep your access details safe at all times (password and your question and answer combination)
Don't share your gaming account credentials, your credit card or bank account details
Don't leave the computer unattended when you are logged in
Do not use the 'Save password' option on log-in screens
Create separate profiles for everyone who uses your devices, so that nobody else can access your information

You hereby acknowledge that you are prohibited from allowing any another person to access or use your gambling account.

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety you can enable Strong Authentication. Every time you try to access your account, a one-time password is sent to your registered email. This one-time password is needed in addition to your normal password in order to gain access.

You can set these options in your Account settings.

If you have forgotten your password, you can retrieve it here.

By registering an account, you are confirming that you are 21 years of age or over. In New Jersey, it is a criminal offense to allow a person who is under the age of 21 to participate in Internet or mobile wagering. Borgata Hotel Casino & Spa takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of account establishment. We will ask for information to verify your age and will restrict or suspend your account until your age is confirmed.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 21 YEARS OLD FOUND TO BE USING THIS SITE FOR INTERNET OR MOBILE WAGERING PURPOSES WILL BE REPORTED TO LAW ENFORCEMENT AND BE SUBJECT TO OTHER LEGAL PENALTIES.

It is a Federal offense for persons physically located outside of the State of New Jersey to engage in Internet wagering.

Responsible Gaming

Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems.
By observing the following rules, you will be able to relax and enjoy your gaming:

Gaming is just for fun, not a way of earning money
Only play when you are relaxed and concentrated
Take regular breaks
Keep track of your gambling. Consult the overview of your gaming transactions in your account
Decide your monthly gaming stake in advance. Only gamble what you can afford to lose
Independently of our standard deposit limits, you may set a lower amount as your own personal limit
Do not increase the maximum limit which you have decided for yourself later on
Before you start playing, decide the winning amount at which you will end the game
Decide beforehand how high your losses can be
Never play under the influence of alcohol or medication
Never play if you are feeling depressed

There are myths associated with gambling you should understand.

My luck will change if I keep gambling and I’m sure I’ll win my money back.
I am due for a win.
If I play multiple games at a time, I'll increase my chances of winning.
I have a special strategy that helps me win.
I have a gut feeling that today is my lucky day.

There are many risks associated with problem gambling, including:

A negative impact on relationships and family life.
Financial difficulties, including maxing out credit cards and increasing debts.
A range of emotional, physical, and psychological health problems.
An adverse effect on an individual’s ability to perform well at work.

We would like to stress that diagnoses relating to clinical disorders such as problem gambling can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

Are you highly involved in gaming?
Do your thoughts constantly turn to gaming?
Are you are constantly increasing your stakes?
Even beyond your financial means?
Have you unsuccessfully attempted to quit or cut down your gaming?
Do you become irritated and frustrated after attempting to reduce the extent of your gaming?
Does gaming serve as a means of getting away from problems or unpleasant feelings?
Have you ever tried to win back losses by taking risks you usually would not take?
Have ever you lied about the extent or success of your gaming?
Has your gaming ever led to a negative impact on your relationships or your job?
Have you ever been forced to rely on others to finance your gaming?

We offer a range of different options that can be used to manage your gaming activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gaming or the option to exclude yourself from gaming for a period of time.

You can set deposit limits, wager limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.

Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limits -> Deposit Limit to set the limit.

Spending (wager) limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can wager during a particular period of time. Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limits -> Spending Limit to set the limit.

A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limits -> Session Limit to set the limit.

Should you need a cooling off period from gaming, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please contact customer service should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has past. Please go to My Account -> Settings -> Responsible Gaming -> Self Exclusion to timeout.

Should you need to take a break from gaming, we provide a self exclusion capability. Self-exclusion means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). Please go to My Account -> Settings -> Responsible Gaming -> Self Exclusion to self exclude.

If you want to take a break or stop playing our products for any reasons other than the prevention of gambling-related problems, we also offer a service closure. For further information, please contact our Customer Service team.

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

Council on Compulsive Gambling of New Jersey
The Council on Compulsive Gambling of New Jersey (www.800gambler.org) provides information, education and referral services for anyone affected by problem gambling.

National Council on Problem Gambling
The National Council on Problem Gambling (www.ncpgambling.org) serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

Complaints Process

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service team or in writing to: Online Gaming Compliance Manager, Borgata Hotel Casino & Spa, 1 Borgata Way, Atlantic City, New Jersey, NJ 08401, USA.

If all reasonable means to resolve the complaint with Borgata have been exhausted, you can file a complaint with the New Jersey Division of Gaming Enforcement (NJDGE) by contacting them at (609) 984-0909 or e-mail at igaming@njdge.org. You can also utilize the Internet Dispute Form on the Division’s website.

Terms of Service

Please click here to access the latest Terms of Service.
For further information, please contact our Customer Service team.

Game Objective:

Luck O’ The Roulette is a fixed odds betting game based on roulette. The Roulette wheel has 38 numbered slots (0 to 36 and a Pot bet), each of which can be bet on. The wheel is spun in one direction and a ball is spun in the wheel in the opposite direction. The ball will land in one of the numbered slots or in the pot bet slot. If you bet on the slot the ball has landed in, you will win a payout.

How to Play:

There are two tables and the wheel:
- The Betting Table, where bets can be placed.
- The Neighbours Table, where Neighbours bets can be placed. (The Neighbours table can be accessed by clicking the small picture of it above the Main game window, and the Betting Table can be accessed by clicking the small picture of it above the Main game window.)
- The Roulette wheel.
The different chip values that can be used to place bets appear in the chip tray. Click a chip in the chip tray to select it.
- The chip tray appears to the left of the currently selected table.
To place a bet, click the desired chip value and then click on the number or numbers you would like to bet on. The chosen number(s) will be highlighted until you release your mouse cursor. The chip tray is scrollable.
- There are many different types of bets in Roulette, including bets placed on multiple numbers with a single chip. All bets are listed in the BET TYPES AND PAYTABLE section below.
If you wish to place an additional bet of a different value, click a chip of a different value. When you put a mouse over on a possible bet, a pop-up with bet details will be visible.
Click UNDO to remove the last bet made from the table.
Click CLEAR BETS to remove all bets currently on the table.
Click the DOUBLE button to double all bets currently placed on the table.
The MIN, MAX and TABLE MAX are shown at the top left of Betting Table. If you click on this text a pop-up window will appear that details all the table limits.
Each position on the table has a minimum bet and a maximum bet. If you attempt to bet higher than the maximum or lower than the minimum, the bet will not be accepted and a small message will appear to inform you of this.
Information on your available game balance and total bet is shown in the bottom of the game screen.
The TABLE COVERAGE indicator shows the percentage of the Roulette wheel covered by the placed bets.
- Click the HOLD FOR AUTOPLAY/SPIN button to spin the roulette wheel with any current bets.
- After the ball has landed, a marker will be placed on the winning number from the last spin in the Betting Table view and the REBET, DOUBLE & SPIN and REBET & SPIN buttons will appear.
  - Click REBET to place the same bets as in the previous round.
  - Click DOUBLE & SPIN to double the previous bet(s) and start another game.
  - Click REBET & SPIN to place the same bet(s) as in the previous game and start another game.
The result history shows the previous game results. It is on the right of the wheel.

AutoPlay:

The AUTOPLAY mode can be used to play several games in a row with the same bet automatically.
Place a bet, then hold the HOLD FOR AUTOPLAY/SPIN button to open the Autoplay panel. The Autoplay panel has a slider which can be moved to select the number of games to be played automatically. After selecting the desired number of automatic games, click the START AUTOPLAY button to begin those games.

During the Autoplay games, the number of remaining games will be shown on the STOP AUTOPLAY button at the bottom right of the screen. Press the STOP AUTOPLAY button at any time to end the Autoplay games.
Max number of auto spins available is 90 and user has option to select the auto spins ranging from 10 to 90 by dragging the slider(10,20,30,4,50,60,70,80,90). By default 10 auto spins will be selected.

The Betting Table:

The Betting Table view allows you to make a wide range of standard bets:
- Pot Bet
- Straight up
- Split
- Street
- Corner
- Five
- Line
- Column
- Adjacent column
- 1st 12
- 2nd 12
- 3rd 12
- Adjacent twelve
- 1-18/19-36
- Red/Black
- Even/Odd
More information about the bets can be found in the BET TYPES AND PAYTABLE section below.
Once you have placed your bet, click SPIN to start the game.

The Neighbours Table:

The Neighbours Table view can be accessed by clicking NEIGHBOURS on the Betting Table view.
The Neighbours Table allows you to make several types of bets that are unavailable on the Betting Table. These special bets are:
- Tier
- Orphelins
- Voisins Du Zero

There are 5 numbered NEIGHBOURS buttons that can be selected and then click on a number on the table to bet on that number and the numbers neighbouring it to the left and the right.

2. Clicking the NEIGHBOURS button labelled 4 and then clicking on the number 2 on the table will place bets on the number 2 and 4 numbers that are to the immediate left and 4 numbers that are to the immediate right of 2 (25, 17, 34, 6 on the left and 21, 4, 19, 15 on the right).

Clicking on Tier, Orphelins and Voisins Du Zero will place special bets, as detailed in the Paytable section below.
Once you have placed your bet, click SPIN to start the game.

The Roulette Wheel:

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Clicking SPIN after making a bet will spin the ball in the Roulette wheel.
The wheel is spun in one direction and a ball is spun on the wheel in the opposite direction. The ball will land in one of the slots.
The wheel has many win multipliers: x15, x20, x25, x30, x35, x40, x45, x50, x60 and pot(x100). A multiplier is chosen at random during every spin. The multipliers apply only to Pot Bets.
If the ball lands in a slot you bet on, you will win a payout according to your bet. This win amount is added to the game balance.
The slot the ball landed in will be shown in the top-left.

Bet Types and Paytable:

Bet Type	Covers	Description	Pay out
Pot Bet	1 slot	A bet on Pot bet.	1:14/19/24/29/34/39/44/49/59/99
Straight up	1 number	A bet on a single number (including 0).	35:1
Split	2 numbers	A bet on two numbers (including 0 and Pot) next to each other on the table.	17:1 Pot Bet payout will be from 1:14/19/24/29/34/39/44/49/59/99
Street	3 numbers	A bet on a row of three numbers (e.g. 1, 2, 3). Bets placed on ‘0, 1, 2’, ‘0, 2, 3’,'Pot, 0, 2' ,' Pot, 1, 2' are also considered to be street bets.	11:1 Pot Bet payout will be from 1:14/19/24/29/34/39/44/49/59/99
Corner	4 numbers	A bet covering four numbers next to each other on the table. A bet placed on ‘0, 1, 2, 3’ is also considered to be a corner bet.	8:1
Five	5 numbers	A bet covering five numbers, covering pot, 0,1,2,3.	6:1 Pot Bet payout will be from 1:14/19/24/29/34/39/44/49/59/99
Line	6 numbers	A bet covering two Streets - six different numbers in two rows of three numbers (e.g. 1, 2, 3 + 4, 5, 6).	5:1
Column	12 numbers	A bet placed in one of the boxes marked ‘2 to 1’ at the bottom of the layout, each covering 12 numbers per column.	2:1
Twelve	12 numbers	A bet placed in one of the boxes marked ‘1st 12’, ‘2nd 12’ or ‘3rd 12’, which each cover 12 numbers.	2:1
1-18 (Low)	18 numbers	A bet on the winning number being between 1 and 18.	1:1
19-36 (High)	18 numbers	A bet on the winning number being between 19 and 36.	1:1
Red	18 numbers	A bet on the winning number being red.	1:1
Black	18 numbers	A bet on the winning number being black.	1:1
Even	18 numbers	A bet on the winning number being even.	1:1
Odd	18 numbers	A bet on the winning number being odd.	1:1
Adjacent twelve	24 numbers	A bet placed on the line between any two adjacent boxes marked '1st 12', '2nd 12' or '3rd 12', covering 12 numbers of each.	0.5:1
Adjacent column	24 numbers	A bet placed on the line between any two columns marked '2 to 1' at the bottom of the layout, covering 12 numbers of each.	0.5:1

Bet Type	Description
Tier	This bet type places split bets on 5/8, 10/11, 13/16, 23/24, 27/30, 33/36 and Straight bet on Pot.
Orphelins	This bet type places split bets on 6/9, 14/17, 17/20, 31/34 and a straight bet placed on number 1.
Voisins Du Zero	This bet type places split bets on 4/7, 12/15, 18/21, 19/22, 32/35, 2 chips on street 0/2/3 and 2 chips on corner bet 25/26/28/29.

Borgata Customer Service Number

Game Information:

The game and game rules are identical in both the real-money and play-money modes.
When we bet on POT bet, the maximum winning value displayed in the top right corner for particular bet.

Game Options:

Volume: icon will play the game music. Click on icon will mute the volume .

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Volume bar: To increase or decrease the game sounds.
Game Sounds: By default, the Game Sounds check box is enabled. Uncheck the check box to turn off Game Sounds.
Background Music: By default, the Background Music check box is enabled. Uncheck the check box to turn off Background Music.
Turbo function can be used to control the speed of the action.
Turbo Mode: By default, the Turbo Mode check box is disabled. Click on check box to turn off the wheel animation.
Wheel auto Zoom: By default, the Wheel auto Zoom check box is enabled. Uncheck the check box to turn off Wheel auto Zoom.

Paytable text is shown under the Settings icon. If you click on Paytable text a pop-up window will appear that details all the table limits.

Browser panel commands:

Click on Rules to view game rules of the game.
Click on History to view the logs of the games you've played.
Click on Deposit button to add funds to your account.
Click on Real Money/Demo to switch between real-money or play-money game modes.
The History functionality is applicable only for the real-money game play.

Return to the player:

The theoretical return to player of this game is 95.39 %.

FAQ’s:

1. I could not complete the game. What should I do?

If you get disconnected in the middle of the base game, the software will automatically complete play for you. You will be able to find out the result by clicking on the 'History' button once you have logged back in.

2.What should I do if the balance is low to place bet?

Click on ‘Deposit’ button at bottom of the game screen and deposit.

3. Malfunctions voids all pays and plays.

Borgata Online Casino Customer Service Phone Number Customer Service

4. If you are still having problems, please contact our 24/7 Customer Care team.

Borgata Online Casino Customer Service

Last modification date: 5/21/2020